5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the service that property managers want, but too often do not because of a lack of continuing excellent management procedures.
Safety guard companies are unlike any seller a property supervisor usually hires. If you employ a painter, then you are able to see whether they are doing their jobs by taking a look at the walls. But when you employ a security guard business, how often can you see if the protector organization is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently tracking and supervising your defenses. In the majority of instances they likely are, but it is crucial to implement a system of verification and quality management to ensure that problems associated with the deficiency of doing these jobs do not begin to occur.
In this guide we will discuss five (5) simple steps to enhancing your safety guard service and achieving everything you imagine as your perfect office security guard.
Display Your Guards Qualifications
In many nations, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your state is one of these states, ensure your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security company and inquire does it seem decent.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another excellent way to display if the protector is a good match for your property is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This first conversation will tell you a good deal on what to expect from that guard and it gives you a chance to request a different guard if you think it is necessary.
Assess Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every guard to the business itself, in several circumstances the guard’s orientation to his delegated land isn’t quite as complete. We call the orientation for the delegated land”Website Specific Training”. Learn What your website specific training looks like:
• Does it occur at your premises?
• Who does the training?
• How long is each officer trained?
• How long does the security firm double lender?
Determine the response to every one of these questions and make certain they match what you feel is sufficient. You should even consider sitting in on your safety guard business’s orientation and your website specific training to get an understanding of what goes on preparing a guard to operate at your premises.
Guard supervision is one of the main factors of good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the protector to learn and better understand their duties. If the guards are not being supervised, they begin to feel their job isn’t significant and they begin to find themselves as less of a region of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not require on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the two methods of remote supervision that prove most successful are:
In case your guards must produce rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re in your premises. These monitoring systems allow the security guard business to monitor the time and log the activity of the guards while they’re making rounds to various areas in your premises. Many Officer Tour Tracking Systems can create reports which empower the safety guard firm to quickly get an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of these reports.
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the safety guard company provides a way of earning certain each guard is secure and alert. By having guards check-in regularly together with the safety guard business, at least each 30 minutes, guards feel their security is important and being awake and alert is an significant part their job.
Expand Your Guards
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your safety as you are not there. Through these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to ensure they know their jobs. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a certified security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be confident the consultant isn’t actually a security guard business. If that’s the case, your audit is guaranteed to turn up problems with your existing security guard business.